Terms and Conditions · The Skin Club

The Skin Club is based in De Lier (Hoofdstraat 113, 2678 CH) and Rotterdam (Westzeedijk 507, 3024 EL), and is registered with the Chamber of Commerce under number 85236535.

Email: info@theskinclub.nu — Telephone: +31 6 11 27 00 08 — Website: theskinclub.nu
Medically responsible: drs. Ayleen The, BIG number 09914966101

Article 1 — Definitions

Clinic — The Skin Club, the healthcare provider operating under these terms and conditions.
Client — the natural person with whom the clinic enters into a treatment agreement, or who registers for a treatment or consultation.
Practitioner — the doctor, nurse specialist, physician assistant, or other (para)medical healthcare provider who carries out the treatment under the responsibility of the clinic.
Treatment — any cosmetic, aesthetic, or medical procedure, consultation, or aftercare offered by the clinic.
Treatment Agreement — the medical treatment agreement (WGBO) between the clinic and the client.

Article 2 — Applicability

These terms and conditions apply to all offers, consultations, treatments, agreements, and other services provided by the clinic, and to the use of the website.
Deviations from these terms and conditions are only valid when agreed upon in writing.
The clinic may amend these terms and conditions. The most current version is published on the website and applies from the date of publication.

Article 3 — The Treatment Agreement

The treatment agreement is established after the client has registered, completed an intake or consultation, and consented to the proposed treatment.
The clinic carries out treatments in accordance with the WGBO, the Quality, Complaints and Disputes in Healthcare Act (Wkkgz), the BIG Act, and applicable professional guidelines.
The clinic may refuse or postpone a treatment if there is a medical or professional reason to do so, for example in the case of a contraindication or the client's insufficient suitability.

Prior to the treatment, the practitioner informs the client clearly about the nature, purpose, expected results, risks, possible alternatives, and costs.
The client only gives consent (informed consent) after this information has been provided and any questions have been answered. Consent is recorded in the electronic patient file.
The client provides the practitioner with complete and accurate information regarding their health, medication use, allergies, and previous treatments. The clinic is not liable for any consequences resulting from incorrect or incomplete information.
Reflection period — for significant cosmetic treatments, the clinic allows a reasonable reflection period between the consultation and the treatment, so that the client can make a well-considered decision.

Article 5 — Appointments, Cancellation, and No-Shows

An appointment may be cancelled or rescheduled free of charge up to 48 hours before the agreed time.
In the event of cancellation within 48 hours or a no-show, the clinic may charge for the reserved time or a portion of the treatment fee.
If the client arrives more than 15 minutes late, the practitioner may shorten or reschedule the appointment.

Article 6 — Fees and Payment

Fees are communicated prior to the treatment. Prices stated are inclusive of VAT, unless stated otherwise.
Payment is due immediately after the treatment or consultation, unless otherwise agreed in writing, via the payment methods offered by the clinic.
For a payment plan or invoice, a payment term of 14 days applies. In the event of late payment, the client is in default and the clinic may charge statutory interest and reasonable debt collection costs.
Cosmetic treatments are generally not covered by health insurance. The client is personally responsible for checking whether any reimbursement applies.

Article 7 — Client Obligations

The client follows the pre- and aftercare advice provided by the practitioner.
The client reports any changes in health, medication, or pregnancy that may affect the treatment.
In the event of complaints, concerns, or side effects following the treatment, the client contacts the clinic as soon as possible.

Article 8 — Performance and Competence

Treatments are carried out by, or under the responsibility of, a qualified and competent healthcare provider in accordance with the BIG Act.
Reserved procedures are carried out exclusively by an independently authorised healthcare provider, or by delegation under the conditions of task delegation, with supervision and intervention assured.

Article 9 — Outcome: Obligation of Best Efforts

The clinic operates under an obligation of best efforts, not an obligation of result. The final outcome is partly dependent on personal factors such as skin type, lifestyle, healing, and adherence to the advice given.
The clinic cannot guarantee a desired or previously discussed result. A completed treatment that does not achieve the desired outcome does not in itself entitle the client to a refund.

Article 10 — Liability

The clinic is solely liable for direct damages resulting from a shortcoming attributable to the clinic.
Liability is limited to the amount paid out by the professional or business liability insurance in the relevant case, plus any excess.
The clinic is not liable for damages resulting from incorrect or incomplete information provided by the client, or from failure to follow pre- and aftercare advice.
Exclusion or limitation of liability does not apply in cases of intent or wilful recklessness on the part of the clinic.

Article 11 — Privacy and Patient Records

The clinic maintains a medical record in the electronic patient file (Clinicminds) and processes personal data in accordance with the GDPR. For details on how the clinic handles personal data, please refer to our privacy policy.

Article 12 — Complaints and Disputes

Is the client dissatisfied? We would always prefer to discuss this together first. If we are unable to reach a resolution between ourselves, the client may, free of charge, appeal to the independent complaints officer and the recognised disputes body to which the clinic is affiliated via Stichting DOKh. The full procedure is described on the Complaints & Disputes page.

Article 13 — Website and Intellectual Property

All texts, images, logos, and other content on the website are the property of the clinic or its licensors and may not be reproduced without permission.
The information on the website is general in nature and does not replace a personal consultation or medical advice.

Article 14 — Governing Law

Dutch law applies to all agreements and these terms and conditions.
Disputes that are not resolved through the complaints and disputes procedure will be submitted to the competent Dutch court.

Article 15 — Final Provision

Established in June 2026. Next revision in June 2028, or earlier in the event of changes to legislation or regulations.